Refund policy
At Shop Ruby, we want you to love your purchase. If something isn't quite right, we're happy to offer an exchange or store credit under the following conditions:
Eligibility
- Requests for an exchange or store credit must be submitted within 7 days of the package's delivery date.
- Items must be unworn, unwashed, unused, and in their original condition.
- All original tags must remain attached.
- Items showing signs of wear, damage, stains, odors, or alterations will not be accepted.
Exchanges & Store Credit
Once your return is received and inspected, you will be issued either:
- An exchange for another available item, or
- Store credit for the value of the returned item.
Store credit is valid for 6 months from the date it is issued.
Non-Returnable Items
The following items are final sale and cannot be returned, exchanged, or credited:
- Sale or clearance items
- Gift cards
- Any item marked as Final Sale
Return Shipping
Customers are responsible for all return shipping costs unless the item received was incorrect or damaged.
How to Request a Return
To request an exchange or store credit, please contact us within 7 days of delivery at:
Email: info@shoprubyy.com
Please include your order number and the reason for your request. Once approved, we will provide return instructions.
Shop Ruby reserves the right to refuse any return that does not meet the requirements outlined above.