Shipping policy

Processing Time

Orders are typically processed within 2–5 business days after they are placed.

Please note that processing times may be extended during new launches, promotions, holidays, or periods of high order volume.

Orders are processed Monday through Friday, excluding holidays.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and selected shipping method.

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Delivery times are estimates provided by the shipping carrier and are not guaranteed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Shop Ruby is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned due to an incorrect address, additional shipping charges may apply to resend the package.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, Shop Ruby is not responsible for lost, stolen, delayed, or damaged packages.

If you experience an issue with your shipment, we recommend contacting the shipping carrier directly using your tracking information.

Order Tracking

Tracking information will be sent to the email address provided at checkout once your order has been shipped.

Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.

Shipping Availability

Shop Ruby currently ships within the United States and Puerto Rico.

If shipping is available to additional locations in the future, they will be displayed at checkout.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:

info@shoprubyy.com